Customer Service and Support

You are already owning an HMC Europe unit and you are looking for technical support? Here you can find help.

 

Service hotline:

+49 8633 505 20 -70

Mo - Th: 7.00 o'clock - 12.00 o'clock | 13.00 o'clock - 16.00 o'clock

Fr: 7.00 o'clock - 14.00 o'clock

 

Service via e-mail:

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

To fascilitate the work of our technicians please prepare:

- type of unit (e.g. "autoclave HV-110")

- serial number of respective unit

- year of manufacturing

- information about built-in options and accessories (e.g. floating sensor, printer, etc.)

- as far as possible a detailed description of occurred error (What is happening? When does the error occur? Which error message is displayed? When was the last maintenance of the unit?)

 

In addition we offer:

- Technical support via phone for smaller issues

- Installation and initial operation of all HMC Europe products

- Individual maintenance

- Maintenance on a regular basis (beneficial maintenance contract)

- Pressure equipment test for autoclave chambers

- Installation and calibration of biological safety cabinets

- Repairs at the site of the customer

- Upgrades and modifications of HMC Europe units at the site of the customer or in our technical department

- Modification of HMC-Europe autoclaves with exhaust air filtration

- Data log (measurement of temperature and pressure inside the chamber of the autoclave)

- DGUV (test for electrical safety) after every single maintenance/repair

 

Of course all maintenance and repair work is done by our TÜV-certificated and especially trained HMC Europe service technicians.

 

Autoklaven der HG Serie, Kundendienst und Service für Autoklaven

Fairs / Exhibitions in spring 2019

We warmly invite you to visit us at the following fairs and find out at first hand about the quality of our autoclaves.

  • 14th of March, Omnilab fair in Bremen
  • 19th of March, Lab-Supply in Vienna
  • 9th of May, Omnilab fair in Leipzig
  • 9th of May, LISAA fair near Coblenz
  • Further exhibitions

Exhibits and Used equipment

We are selling our exhibits used and exhibition equipment, as new or with small signs of wear.
Technically our used and exhibition equipment is in perfect condition.

Current models:

  • There are no units available at the moment

>> Go to exhibits and used equipment

Contact

HMC Europe GmbHdrache ru
Kellerstr. 1
84577 Tuessling
Germany

info@hmc-europe.com

Phone: +49 8633 505 20 -0
Fax: +49 8633 505 20 -99


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